Closed

HBX RFP- Call Center Services

Description: The District of Columbia Health Benefit Exchange Authority seeks a contractor to staff and train customer service representatives and supporting staff, and to operate two contact centers. The centers support customers applying for and enrolling in health and dental coverage through the District’s Marketplace, DC Health Link. The procurement is for customer-service and contact-center operations for Marketplace applicants and enrollees.

Buyer: District of Columbia Health Benefit Exchange Authority
StateAgency · DC, US
Released: Oct 7, 2026
Closes: Oct 14, 2026(Closed)

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Key Contacts on this RFP

Decision makers connected to this RFP from District of Columbia Health Benefit Exchange Authority.

Marjorie EdmondsChief Financial Officer

*******@************

+1 (***) ***-****

Alix PereiraChief Information Officer

*******@************

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